GCash now requires users to disable the Developer Options and Unknown Source settings on their phones in order to access the app, beginning with the release of version 5.69. This is due to GCash’s desire to safeguard your confidential and financial information from potential threats that could exploit your information or funds. These safeguards are in place to protect the security of your GCash account.
Error Codes You May Encounter
For this particular topic, we will be discussing the Ref 02 and Ref 03 error codes. For other information, there are other Ref codes 1 through 6 here.
How to Disable Developer Options
Developer Options are concealed Android settings designed for developers. They enable you to debug applications, modify system configurations, and test new features. To protect your device from frauds and viruses, as well as to continue using the application, GCash recommends disabling Developer Options.
Here are the steps required to disable Developer Options on an Android device:
Time needed: 2 minutes
How to Disable Developer Options
- Go to your phone’s Settings and search for Developer Options.
- Select Developer Options and tap the toggle bar to turn it off.
- If prompted, enter your PIN, password, or pattern.
- Restart your device and try opening the GCash app again.
For a quick view, here’s a summary of the tutorial on how to turn off Developer Options on Android:
Troubleshooting Tips
If you have followed the above troubleshooting procedures and are still unable to access your GCash app or encounter an error, you can contact GCash customer service for assistance. Here are the official contact methods for GCash:
- Website: https://help.gcash.com (Tap Chat with Gigi)
- Hotlines: 2882 for Globe and TM (toll-free), (02) 7213-9999 (toll charges may apply depending on your network)
Image Source: GCash Facebook Page
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