The Bank of the Philippine Islands (BPI) has introduced a new virtual assistant called BEA Chat, offering customers a faster and more convenient way to access banking support online. Designed to provide round-the-clock assistance, BEA aims to simplify digital banking by addressing a wide range of customer needs through a single platform.
Available directly through the BPI website, BEA responds to user queries in as little as three seconds. Whether it’s answering general questions, guiding users through self-service features, or offering troubleshooting assistance, the chat assistant functions as an accessible support channel for everyday banking concerns.
To begin using the service, customers can visit the BPI homepage and click on the “Let’s Chat” option. From there, BEA is ready to assist with tasks ranging from account inquiries to navigating the bank’s digital tools.
This move reflects BPI’s continuing efforts to enhance its digital infrastructure and offer more efficient customer service options without the need to visit a branch or call a hotline.
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